FAQ

Frequently Asked Questions

You've got questions... We've got answers.

Can I find these deals anywhere on the Web?

Not a chance! The incredible deals you see here are exclusive to Go T-Shirt Design (gotshirtdesign.com). We have the best designers team who work professionally and create innovative designs.

Can I get a refund?

We take pride in the products we promote, but should you have any problems with a product or item purchased through Go T-Shirt Design (gotshirtdesign.com), we offer a 7-day 100% money back guarantee, unless stated otherwise in the item terms section. If you’re not satisfied for any reason, please contact us so that we can quickly resolve your issue. The refunds will be based on a fair use policy determined by us for each individual client. Abusing our refund policy we will terminate our commercial agreement and refusal of any refunds for the respective order(s). We sometimes ask for a reason for the refund to know what we can improve. Read our Refund Policy Rules.

I made a mistake in my order! Now what?

Read our Refund Policy Rules.

Do I need to subscribe to your newsletter to purchase an item?

No, but we do recommend signing up so that you don’t miss out on any of our exclusive deals. Most of our deals are available for a limited time only, so stay up to date by subscribing to our newsletter. You’ll be alerted as soon as a new item is posted.

How do I actually get my purchase?

The majority of our deals will be delivered immediately after purchase. In most cases, you’ll instantly receive file downloads. In a few cases, your purchase will be emailed to you in less than 24 hours after completing your transaction. If you haven't received the item you purchased you can go through My Account > Downloads > there you can download the product you have purchased from our site.

I’ve deleted my item from my computer, can I re-download it?

Go to My Account > Downloads > there you can download the product you have purchased from our site.

What payment methods do you accept?

We accept both PayPal and secure Visa or Mastercard credit card payments. PayPal also accepts all major credit and debit cards, as well as payments from your PayPal account and electronic bank transfers.

What if I don't have a PayPal account?

If you have a Visa or Mastercard, you can using the credit card option. If not, you can pay through PayPal. You do not need to register with PayPal to pay with a major credit card through their service.

Why did a deal sell out before its expiration date?

Some deals are limited to a very specific quantity (if that’s the case, the deal will clearly say so), and when they’re all gone, the deal’s over. It’s always a good idea to jump on a deal as quickly as possible if you’re interested and not wait until the last minute. Still have any questions? Contact us: contact@gotshirtdesign.com

Are all of your designs Royalty Free?

Yes. All of our downloadable designs are Royalty Free. This means that once purchased you do not have to pay royalties on the designs when you print them on your products.

How long do I have the rights to use your designs for?

Once you have downloaded the designs you can print an unlimited run of the design on your own products over again for as long as you want to. There is no limit on how long you can print the designs for.

How am I allowed to I use the designs?

You may use the designs for printing on any products in any quantity. You may print our designs on your own products and sell on your own website or shop. You may also upload the designs to TeeSpring, SpreadShirt, Amazon, etc. then offer printed t-shirts for sale. The only thing we don’t allow is for you to re-sell the actual digital design in the form of a digital file.

What file format are the designs saved in?

All files are saved as a
- .ai file type (Adobe Illustrator Artwork)
- .svg file type (Scalable Vector Graphics)
- .jpg/jpeg mockup file type (Joint Photographic Experts Group)
(The background color is not included in file)

What programs can I use to open .png files?

To open files, here's a list of popular programs: Adobe Photoshop, Adobe Illustrator, CorelDRAW.

Can I own the ‘Intellectual Property Rights’ on the designs I purchase?

No. We do not transfer the ‘Intellectual Property Rights. We give the purchaser the right to reproduce the designs on their product(s) in any quantity for an unlimited time frame. As the creator of the designs, we retain the intellectual property rights.

Can I resell purchased designs from this website as a digital file?

No. You may not resell the purchased design(s) as digital file(s). You may use the digital design for advertising purposed to assist in promoting the product(s) that you intend to print the design on.

Do you only offer ‘Non-Exclusive Use’ designs?

Yes we only offer ‘Non-Exclusive Use’ designs. This means that once purchased you & others that purchase the same design share the same rights to reproduce the design(s) on any product(s) without limitation. 

After you have purchased the design, it will remain on the site and will be available for others to also purchase.

Can I modify the designs I purchase?

Yes. You may change the colours, add text, modify the design if you have the skills and toolset to do so. You may not resell the design even if you have modified it.

Can your designs department modify the designs for me?

We don't offer a custom design service, sorry.

What currency are the designs listed in?

All of our designs are listed in United States Dollars (USD). At the checkout you can pay in any currency through Paypal.

Are my purchases safe and secure?

Yes, absolutely. We do not store ANY credit card details on our servers or our merchant servers. Credit Card information is sent via SSL 128 bit encryption for the single transaction only through the secure Paypal checkout system.

How can I report a page or site error?

You can report errors with pricing, site glitches, or anything else that looks off to support@gotshirtdesign.com! Try to include as much information as possible, such as browser and operating system information, so we can get to the bottom of it!

Thanks for your help!