We don’t offer refunds after you have downloaded the designs. All of our Designs are all digital files and there are no means of any actual goods being returned to ‘GO Tshirt Design’ with the guarantee that the delivered files have been destroyed, therefore all sales are considered to be final and non-refundable once you have completed the purchase. If the file you download is not the correct design, if the file is corrupt or contains an error, please contact us immediately and we will fix the issue so that you can download a problem free file as purchased. However, below are the situations in which we expect customers to give a refund on an item and related services you have purchased.
Item is "not as described"
An item is "not as described" if it is materially different from the item description or preview so you should expect the author to "tell it like it is" when it comes to the features and functionality of items. If it turns out the item is "not as described" you will be entitled to a refund.
Item doesn't work the way it should
If an item doesn't work the way it should and can't easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place. If the item can be fixed, then we update the item otherwise you are entitled to a refund of that item.
Item has a security vulnerability
If an item contains a security vulnerability and can't easily be fixed you are entitled to a refund of the item. If the item can be fixed, then the author should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate time frame then you are entitled to a refund of that item.
Why a refund may not be given
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- you don't want it after you've downloaded it;
- the item did not meet your expectations;
- you simply change your mind;
- you bought an item by mistake;
- you do not have sufficient expertise to use the item;
- you ask for goodwill;
Effective date: November,2019.